Covid-19 Update: Our online store is open and we are shipping orders! Please allow extra time for delivery.
Covid-19 Update: Our online store is open and we are shipping orders! Please allow extra time for delivery.
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Product Guarantee and Refund Policy

PRODUCT GUARANTEE

We manufacture only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.

We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All returns and exchanges must be made within 30 days of receipt.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names 
carefully. You are welcome to email us at  sales@greatestgift.ca if you have questions about personalization, before placing your order. Unfortunately, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.  NOTE:  Greatest Gift Inc. also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time.  Unfortunately, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Greatest Gift Inc. or any of our carriers.

Thank you for understanding.

 

RETURNS

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Our return policy lasts 30 days, for items which have not been personalized. If your purchase item has been personalized, or 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds may be granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment

Late or missing refunds (if applicable)
If you haven’t received a refund within a couple of days, first contact your credit card company, since it may take some time before your refund is officially posted.
If you still have not received your refund after 5 business days, please contact us at sales@greatestgift.ca.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@greatestgift.ca and send your item to: 53-595 Wentworth Street East, Oshawa, ON, L1H3V8, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 53-595 Wentworth Street East, Oshawa, ON, L1H3V8, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.